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Australian Natural & Organic is committed to protecting your privacy and ensuring the security of any personal information gathered by our company.
Our Privacy Policy outlines the information we collect and explains how we use it. We welcome any feedback or questions you may have on this matter.
What information do we collect ?
We may collect information from you (including name, address, telephone number, email address and, if required, credit card details, as well as a record of your purchases) when you:
- Enquire about our products
- Sign up as a New Customer on our website
- Place an order with us by phone, fax, email or through our website
- Receive a gift ordered by a third party
How do we use this information?
To enhance your shopping experience and ensure you receive just what you have ordered, Australian Natural & Organic uses the information we collect from you to:
- Process and keep track of your order
- Respond to your queries and service requests
- Contact you, if necessary, to update you on the status of an order
- Keep you advised of product recalls, or other information about products you have ordered
- Improve our customer service and develop our product range in response to your feedback
How do we protect your privacy?
We do not share your private information with any other person, company or organisation not related to Australian Natural & Organic. We treat your personal details as we would expect anyone to treat our own – in strict confidence.
How do we ensure your security?
Our website uses industry standard security protocol Secure Sockets Layer (SSL) to encrypt sensitive information, including your credit card number, as it passes through our secure payment gateway.
When you order online, you will be asked to supply your credit card's CCV (Card Check Value) number. The CCV three-digit number is printed in the signature panel on the back of your credit card, immediately following the 16-digit cardholder number. If your card does not have a CCV number (or at our discretion), we may ask you to fax through copies of your card to us for verification. We cannot process orders received without this number or sufficient supporting identification, as requested.
Our strict credit card processing guidelines are for your protection, as well as ours. We process each order manually, just as we do for fax and telephone orders. We do not transmit your payment or personal information to a third party for verification or processing. All portions of the order fulfillment process are handled internally.
How do we use cookies?
A cookie is a small data file that is stored by your web browser on your computer so that you can place an order on our website. We use cookies to remember what items you’ve selected for your shopping cart and to recognize you when you return to our web site, so we can enhance and personalize your online shopping experience.
If you’ve set your browser to refuse cookies, you can place your order with us by phone or fax on +61 (0)8 8121 9588.
How do we use email addresses?
When you provide us with your email address, we may contact you by email if required to process your order or to respond to any other request for service or information.
Contacts
Please check that all details in your order form have been entered correctly, especially your phone number and/or email address. If there are queries regarding any part of your order we will contact you by phone or email.
Corrections or updates to contact details
To correct or update contact details previously provided:
- Send an email to info@naturalorganic.com.au
- Call or fax us on +61 (0)8 8121 9588
- If you have registered a customer profile, simply login to the store and you will be able to modify your details online.
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